Returns Poclicy

Thank you for shopping at RossCo Art. We want you to be delighted with your one-of-a-kind artwork. However, we understand that sometimes returns are necessary. This Returns Policy outlines our guidelines for returning artwork purchased from our website.

1. Eligibility:

  • To be eligible for a return, your artwork must be unused, in its original condition, and returned within [number] days of delivery.

  • Custom or personalized artwork cannot be returned unless they arrive damaged or defective.

2. Initiation of Return:

  • To initiate a return, please contact our customer service team at [Email Address] within the specified return period.

  • Please provide your order number, the reason for the return, and any relevant photos if the artwork arrived damaged.

3. Return Shipping:

  • Customers are responsible for return shipping costs, except in cases where the artwork is faulty or damaged upon arrival.

  • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned artwork.

4. Refunds:

  • Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned artwork.

  • If your return is approved, a refund will be processed to the original method of payment within [number] days. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.

5. Damaged or Defective Artwork:

  • If your artwork arrives damaged or defective, please contact us immediately upon receipt with photos of the damaged item.

  • We will work with you to arrange a replacement or refund, depending on the availability of the artwork and your preference.

6. Exchanges:

  • We do not offer exchanges for artwork. If you would like to exchange an item for a different artwork, please initiate a return as outlined above and place a new order for the desired item.

7. Non-Returnable Items:

  • Gift cards are non-returnable and non-refundable.

8. Contact Us:

  • If you have any questions or concerns about our Returns Policy, please contact our customer service team at info@rosscoart.com.

We strive to provide exceptional customer service and ensure that you are satisfied with your RossCo Art purchase. Thank you for choosing us for your artwork needs.